Privacy policy

Effective Date: 12 February 2026

Last Updated: 12 February 2026

THE STRAIGHT TALK

We built Cook & Re for men who demand excellence without excuses. That same principle applies to how we handle your data. This Privacy Policy tells you exactly what information we collect, why we need it, how we protect it, and what rights you have over it.

No corporate doublespeak. No hiding behind legal jargon. Just the facts you need to make informed decisions.

If you're in the UAE, you have rights. We respect them.

1. WHO WE ARE

Cook and Re DWC-LLC
Trade License Number: 13917
Registered Address: Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, U.A.E.
Email: conquerors@cookandre.com
Phone: +971 55 973 4200
Website: www.cookandre.com |www.cookandre.ae

We are the data controller for the personal information we collect from you. That means we decide how and why your data is processed, and we're responsible for keeping it secure.

LEGAL FRAMEWORK

This Privacy Policy complies with:

  • Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
  • Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes
  • Federal Law No. 15 of 2020 on Consumer Protection
  • Telecommunications and Digital Government Regulatory Authority (TDRA) regulations
  • All applicable UAE federal and emirate-level data protection laws

Jurisdiction: This policy is governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of UAE courts.

WHAT INFORMATION WE COLLECT

Personal Information You Provide

When you interact with Cook & Re, we may collect:

For Watch Reservations & Purchases:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Billing address
  • Shipping address
  • Payment information (processed securely through Stripe - we never store full credit card details)
  • Date of birth (for age verification - you must be 21 or older)

For Community Engagement:

  • Challenge goals and achievements you choose to share
  • Communication preferences
  • Photos or content you submit for community features
  • Feedback and correspondence

For Account Management:

  • Login credentials (encrypted)
  • Purchase history
  • Reservation status
  • Communication history with our team

Information We Collect Automatically

Technical Data:

  • IP address and approximate location
  • Browser type and version
  • Device information
  • Operating system
  • Time zone setting
  • Referring website

Usage Data:

  • Pages you visit on our website
  • Time spent on pages
  • Links you click
  • Products you view
  • Search queries within our site

Cookies & Tracking Technologies: We use cookies and similar technologies. See Section 10 for details.

>Information from Third Parties

Payment Processors: Transaction status and verification from Stripe (they handle the actual payment data)

Shipping Partners: Delivery status updates from logistics partners (e.g. Aramex, DHL, FedEx)

Analytics Providers: Aggregated website performance data (anonymized where possible)

HOW WE USE YOUR INFORMATION

We don't collect data for collection's sake. Every piece of information serves a purpose:

To Complete Your Watch Purchase

  • Process your reservation and payment
  • Verify your identity and age (21+)
  • Arrange delivery through our logistics partners
  • Communicate order status and tracking
  • Handle warranties and servicing

Legal Basis: Performance of contract with you

To Build the Challenge Community

  • Share your achievements (with your explicit consent)
  • Connect you with other members
  • Send community updates and challenge opportunities
  • Curate content relevant to your interests

Legal Basis: Your explicit consent (which you can withdraw anytime)

To Improve Our Service

  • Analyze website performance and user behavior
  • Identify technical issues
  • Optimize the buying experience
  • Develop new features

Legal Basis: Our legitimate business interests (balanced against your privacy rights)

To Communicate With You

  • Send order confirmations and updates
  • Respond to your inquiries
  • Request feedback on your experience
  • Notify you about important policy changes

Legal Basis: Performance of contract and legal obligations

To Market to You (With Permission)

  • Send emails about new releases and editions
  • Share stories from the community
  • Invite you to events or challenges
  • Offer exclusive opportunities

Legal Basis: Your explicit consent (opt-in required; opt-out available anytime)

IMPORTANT: We will NEVER send you marketing communications unless you explicitly consent. Under UAE law, we must obtain your clear permission first. You can withdraw consent at any time.

To Comply With Legal Obligations

  • Tax reporting and compliance
  • Fraud prevention and detection
  • Customs and import/export documentation
  • Response to law enforcement requests (only when legally required)

Legal Basis: Legal obligations under UAE law

5. YOUR CONSENT & HOW TO WITHDRAW IT

For marketing communications, community features, and any non-essential data processing, we need your explicit consent. This means:

  • Opt-in is required - We won't assume silence means consent

     

  • Consent must be specific - We'll tell you exactly what you're agreeing to
  • You can say no - Declining won't affect your ability to purchase watches
  • You can withdraw anytime - As easily as you gave it

How to Withdraw Consent:

  • Click "unsubscribe" in any marketing email
  • Email us at conquerors@cookandre.com
  • WhatsApp us at +971 55 973 4200
  • Contact our Data Protection Contact (details in Section 15)

When you withdraw consent, we stop that processing immediately. Any processing done before withdrawal remains lawful.

6. WHO WE SHARE YOUR DATA WITH

We don't sell your data. Period. But running a luxury watch business requires trusted partners:

Service Providers (Data Processors)

Payment Processing:

  • Stripe - Handles all payment transactions securely

     

  • Based in the United States (adequate safeguards in place per UAE PDPL)
  • Processes: payment information, billing details
  • Purpose: Complete your purchase safely

Shipping & Logistics:

  • Aramex, DHL or FedEx - Delivers your watch

     

  • Based in UAE and GCC countries
  • Processes: name, address, phone number, order details
  • Purpose: Get your watch to you

Website Infrastructure:

  • Shopify - Hosts our e-commerce platform

     

  • Based in Canada (adequate safeguards in place)
  • Processes: all customer data necessary for site operation
  • Purpose: Run our online store

Email Communications:

  • Email Service Provider - Manages email campaigns (only for subscribed users)

     

  • Processes: email address, name, communication preferences
  • Purpose: Send updates you consented to receive

Analytics:

  • Google Analytics - Website performance tracking (anonymized)

     

  • Uses cookies (see Section 10)
  • Purpose: Understand and improve user experience

All processors are contractually bound to:

  • Process data only on our instructions
  • Implement appropriate security measures
  • Not use your data for their own purposes
  • Comply with UAE PDPL requirements

Legal & Regulatory Authorities

We may disclose information when required by UAE law:

  • Dubai Department of Economy and Tourism (DET)
  • Federal Tax Authority (FTA)
  • UAE Data Office
  • Dubai Customs
  • Law enforcement (only pursuant to valid legal requests)
  • Courts and regulatory bodies

Business Transfers

If Cook & Re is acquired, merged, or restructured, your data may transfer to the new entity. You'll be notified in advance with opportunity to object.

7. INTERNATIONAL DATA TRANSFERS

UAE PDPL Compliance on Cross-Border Transfers:

Some of our service providers (like Stripe and Shopify) operate internationally. When your data leaves the UAE, we ensure:

  1. Adequacy Decisions: We transfer only to jurisdictions deemed adequate by the UAE Data Office, or

     

  2. Contractual Safeguards: We use Standard Contractual Clauses (SCCs) approved by the UAE Data Office, or

     

  3. Your Explicit Consent: For transfers to other jurisdictions, we obtain your specific consent

     

Current International Transfers:

  • Stripe (USA): Payment processing - adequate safeguards via SCCs

     

  • Shopify (Canada): E-commerce platform - adequate safeguards via SCCs
  • Google (USA): Analytics - anonymized data, SCCs in place

All international partners are contractually required to maintain UAE PDPL-equivalent protections.

8. HOW WE PROTECT YOUR DATA

Technical Safeguards

  • Encryption: All data in transit uses TLS 1.3 encryption

     

  • Secure Storage: Data at rest is encrypted using industry-standard AES-256
  • Access Controls: Role-based access - team members only see what they need
  • Two-Factor Authentication: Required for all administrative access
  • Regular Security Audits: Quarterly assessments and penetration testing
  • Secure Payment Gateway: PCI DSS compliant through Stripe

Organizational Safeguards

  • Data Minimization: We collect only what's necessary

     

  • Purpose Limitation: Data used only for stated purposes
  • Storage Limitation: Retained only as long as needed
  • Staff Training: Regular privacy and security training
  • Confidentiality Agreements: All team members bound by strict NDAs
  • Incident Response Plan: Documented procedures for breach scenarios

Physical Safeguards

  • Secure Offices: Restricted access, surveillance, visitor logs

     

  • Device Security: Encrypted devices, automatic screen locks
  • Clean Desk Policy: No sensitive information left exposed

But let's be honest: No system is 100% impenetrable. We implement best-in-class protections, but we can't guarantee absolute security. That's why we have breach protocols (see Section 9).

9. DATA BREACH NOTIFICATION

If Something Goes Wrong

Despite our safeguards, if a data breach occurs that risks your privacy, confidentiality, or security, we will:

To the UAE Data Office:

  • Report immediately upon discovery
  • Provide full details of the breach, affected data, and corrective actions
  • Cooperate fully with investigations

To You (Affected Individuals):

  • Notify within 7 days if the breach poses high risk to your rights
  • Explain clearly what happened, what data was affected
  • Detail what we're doing to fix it and prevent recurrence
  • Advise you on protective measures you can take

How We'll Contact You:

  • Email to your registered address
  • WhatsApp message (if you've provided that contact method)
  • Prominent notice on our website

What We Won't Do:

  • Downplay or hide breaches
  • Delay notification beyond legal requirements
  • Blame victims

10. COOKIES & TRACKING TECHNOLOGIES

What Are Cookies?

Small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential Cookies (Always On):

  • Shopping cart functionality
  • Login sessions
  • Security features
  • Language preferences

These are necessary for the site to work. You can't opt out without breaking functionality.

Performance Cookies (Optional):

  • Google Analytics
  • Page load times
  • Error tracking
  • Heat maps

These help us improve the site. You can disable them.

Marketing Cookies (Optional - Requires Consent):

  • Retargeting pixels (if we ever use them - currently none)
  • Social media integration
  • Conversion tracking

These track you across sites. We'll ask before using them.

Cookie Consent

When you first visit, you'll see our cookie banner. You choose:

  • Accept All: All cookies enabled

     

  • Essential Only: Just what's needed for site operation
  • Customize: Pick and choose

You can change your preferences anytime via the cookie settings in the website footer.

Managing Cookies

Browser-Level Controls:

  • Most browsers let you block or delete cookies
  • Settings typically found under "Privacy & Security"
  • Note: Blocking essential cookies will break site functionality

Do Not Track: Some browsers send "Do Not Track" signals. While we respect privacy, there's no industry standard for responding to DNT, so we don't currently honor these signals. Use our cookie controls instead.

11. YOUR RIGHTS UNDER UAE PDPL

As a data subject in the UAE, you have the following rights:

Right to Access

What it means: Get confirmation that we process your data and receive a copy
How to exercise: Email us at conquerors@cookandre.com with "Data Access Request"
Timeframe: We respond within 30 days
Cost: Free for first request; reasonable fee for excessive requests

Right to Rectification

What it means: Correct inaccurate or incomplete data
How to exercise: Log into your account or email us
Timeframe: Corrected immediately or within 30 days
Cost: Free

Right to Erasure ("Right to be Forgotten")

What it means: Request deletion of your personal data
Limitations: We may need to retain some data for legal/contractual obligations (tax records, warranty info)
How to exercise: Email us at conquerors@cookandre.com with "Data Deletion Request"
Timeframe: Completed within 30 days where legally possible
Cost: Free

Right to Restrict Processing

What it means: Limit how we use your data in certain circumstances
How to exercise: Email us specifying what processing you want restricted
Timeframe: Implemented within 30 days
Cost: Free

Right to Data Portability

What it means: Receive your data in a structured, machine-readable format to transfer elsewhere
How to exercise: Email us at conquerors@cookandre.com requesting "Data Export"
Format: JSON or CSV
Timeframe: Delivered within 30 days
Cost: Free

Right to Object

What it means: Object to processing based on legitimate interests or for marketing
How to exercise:

  • Marketing: Click "unsubscribe" or email us
  • Other processing: Email explaining your objection Timeframe: Marketing stops immediately; other objections assessed within 30 days
    Cost: Free

     

Right to Withdraw Consent

What it means: Revoke any consent you previously gave
Effect: We stop that processing; prior processing remains lawful
How to exercise: Same method you gave consent (usually email or website)
Timeframe: Immediate
Cost: Free

Right to File a Complaint

What it means: Lodge a complaint with the UAE Data Office if you believe we've violated your rights
Note: As of early 2025, the UAE Data Office is still establishing its full enforcement capabilities. Until operational, you can file complaints through available legal channels or contact us first to resolve issues.

How to Exercise Your Rights

Primary Contact: Email: conquerors@cookandre.com

Required Information:

  • Full name
  • Email address used for your Cook & Re account
  • Description of your request
  • Proof of identity (copy of Emirates ID or passport)

Our Response Process:

  1. Verify your identity (within 5 business days)
  2. Process your request (within 30 days)
  3. Notify you of completion or any issues

Fees: First request: Free
Repeated or manifestly unfounded requests: Reasonable administrative fee

Appealing Our Decision: If you're unhappy with our response, you can:

  1. Request review by our Data Protection Officer
  2. File complaint with UAE Data Office (when operational)
  3. Seek legal recourse through UAE courts

12. CHILDREN'S PRIVACY

Cook & Re is not for children.

Our watches, community, and challenges are designed for men aged 30+. We do not knowingly collect data from anyone under 21 years old.

Age Verification:

  • You must confirm you're 21+ before purchasing
  • We verify age during checkout
  • We may request ID for verification

If We Discover Data from Minors:

  • Immediate deletion of account and all associated data
  • No storage, no processing
  • Notification to parents/guardians if identifiable

Parents/Guardians: If you believe your child under 21 has provided us with data, contact us immediately at conquerors@cookandre.com. We'll delete it within 48 hours.

Legal Compliance: UAE PDPL requires higher age of consent (21) compared to GDPR (16). We follow the stricter UAE standard.

13. DATA RETENTION

We don't hoard data. We keep what we need, for as long as we need it.

>Retention Periods

Active Customers:

  • Account data: Duration of account + 2 years
  • Purchase history: 7 years (tax compliance requirement)
  • Communication history: 3 years
  • Marketing consent records: Until withdrawn + 2 years

Inactive Customers:

  • No purchases for 3 years: Account data deleted
  • Marketing list: Removed after 2 years of no engagement
  • Exception: Legal/regulatory requirements override these periods

Warranty & Service:

  • Service records: Lifetime of watch + 7 years
  • Warranty claims: 10 years after claim resolution

Legal/Regulatory:

  • Tax records: 7 years (UAE Federal Tax Authority requirement)
  • Dispute records: 10 years after resolution
  • Audit logs: 2 years

Community Content:

  • Your submitted challenges/stories: Until you request deletion
  • Published content: May remain anonymized if deletion would harm community context

>Secure Deletion

When retention periods expire:

  • Permanent deletion from active systems within 90 days
  • Secure overwriting (not just "delete" button)
  • Backup purging within next backup cycle (max 6 months)
  • Certification of deletion available upon request

>Exceptions to Deletion

We may retain data beyond these periods for:

  • Ongoing legal proceedings
  • Regulatory investigations
  • Fraud prevention (blacklisted accounts)
  • Unresolved disputes
  • With your explicit consent for archival purposes

14. MARKETING COMMUNICATIONS

We Only Contact You With Permission

Opt-In Required (UAE PDPL Compliance)

Under UAE law, we must get your explicit consent before sending marketing emails, SMS, or WhatsApp messages. This means:

  • During Checkout: Separate checkbox (unchecked by default) asking if you want to receive marketing

     

  • Newsletter Signup: Explicit confirmation of what you're subscribing to
  • Community Features: Clear opt-in for challenge updates and community content

No Pre-Ticked Boxes. No Assumed Consent. No Games.

What We Send (If You Opt In)

  • New Watch Releases: Limited editions, new models

     

  • Challenge Stories: Achievements from community members
  • Exclusive Events: Early access, member gatherings
  • Philosophical Content: Essays, interviews with conquerors
  • Service Updates: Warranty info, maintenance reminders for your watch

Transactional Communications (No Opt-Out)

Some messages are essential to your purchase:

  • Order confirmations
  • Shipping notifications
  • Warranty activation
  • Service reminders for your specific watch
  • Account security alerts
  • Policy updates that affect your rights

You can't opt out of these - they're part of the service you paid for. But we keep them minimal and relevant.

How to Unsubscribe

Three Ways:

  1. Click "Unsubscribe" at the bottom of any marketing email (instant)
  2. Email conquerors@cookandre.com with "Unsubscribe" in subject
  3. WhatsApp +971 55 973 4200 saying "Stop marketing messages"

Effect: Stops within 24 hours (but may receive emails already in queue)

What Continues: Transactional emails about your orders/watches

>Anti-Spam Compliance

We comply with:

  • TDRA Regulatory Policy for Spam Electronic Communications
  • Federal Consumer Protection Law requirements
  • International anti-spam best practices

We maintain:

  • Suppression lists of unsubscribed users
  • Bounce management
  • Complaint tracking
  • Regular list hygiene

15. DATA PROTECTION OFFICER & CONTACT

>Cook & Re Data Protection Contact

Contact Person: Endre Szakacs
Email: conquerors@cookandre.com
Phone: +971 55 973 4200
Address: Cook and Re DWC-LLC, Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, U.A.E.

Responsibilities:

  • Oversee data protection strategy
  • Ensure PDPL compliance
  • Handle data subject requests
  • Liaise with UAE Data Office
  • Conduct privacy impact assessments
  • Investigate data breaches

When to Contact Us

  • Data subject rights requests (access, deletion, etc.)
  • Privacy concerns or complaints
  • Questions about how we use your data
  • Suspected data breaches
  • Requests for our processing records

General Privacy Inquiries

For non-urgent questions:
Email: conquerors@cookandre.com
Response time: 5 business days

Emergency Contact (Data Breaches, Security Issues)

Phone/WhatsApp: +971 55 973 4200 (monitored during business hours)
Email: conquerors@cookandre.com (monitored daily)

16. CHANGES TO THIS PRIVACY POLICY

We Won't Change This Lightly

Privacy policies aren't static - laws evolve, our business grows, threats change. When we update this policy:

How We Notify You

Material Changes (Affecting Your Rights):

  • Email to all active customers at least 30 days before changes take effect
  • Prominent banner on website
  • WhatsApp notification (if you've provided that contact)
  • Right to object or withdraw consent before changes apply

Non-Material Changes (Clarifications, New Contact Info):

  • Updated "Last Updated" date at top of policy
  • Version history available upon request
  • Website notification for 30 days

Your Options on Material Changes

  1. Accept Changes: Continue using our services under new terms

     

  2. Object: Contact us to discuss concerns
  3. Withdraw Consent: For consent-based processing, you can opt out
  4. Close Account: Request deletion of your data

Where to Find Old Versions

We maintain an archive of previous policy versions:

  • Available upon request to conquerors@cookandre.com
  • Shows what changed and when
  • Useful for understanding your rights at time of purchase

>Effective Date of Changes

  • Posted on website: Immediately viewable
  • Legally effective: 30 days after notification (for material changes)
  • Exception: Legal requirements may necessitate immediate changes (you'll be notified)

17. AUTOMATED DECISION-MAKING & PROFILING

We Don't Use AI to Judge You

Current Practices

We do NOT currently engage in:

  • Automated credit scoring
  • AI-based purchase approvals/denials
  • Algorithmic profiling for pricing
  • Automated eligibility decisions

Limited Automation

We do use some automation for:

Fraud Detection:

  • Payment processors flag suspicious transactions
  • Multiple failed payment attempts may trigger review
  • Always reviewable by human if you contact us

Website Personalization:

  • Show relevant content based on pages you visited
  • Recommend watches similar to ones you viewed
  • This doesn't affect pricing or availability - everyone sees same prices

Marketing Optimization:

  • Email engagement tracking (opens, clicks)
  • Sends you content similar to what you engaged with
  • You can opt out of marketing anytime

Your Rights

If we ever implement automated decision-making that significantly affects you:

  • We'll notify you explicitly
  • You'll have right to human review
  • You can challenge the decision
  • You can request explanation of the logic involved

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18. THIRD-PARTY LINKS & INTEGRATIONS

We're Not Responsible for Others' Privacy Practices

Our website may link to:

  • Social media platforms (if you share content)
  • Partner brands or sponsors
  • Payment processors (Stripe)
  • Shipping trackers (Aramex)
  • News articles or references

When you click these links:

  • You leave our website and our privacy policy
  • Their terms and privacy policies apply
  • We don't control their data practices
  • We're not responsible for their content or security

Our Recommendation: Review their privacy policies before providing personal information. If their practices concern you, don't use their services.

Integrated Services:

  • Stripe: Processes payments securely; review their privacy policy at stripe.com/privacy

     

  • Shopify: Hosts our store; review their privacy policy at shopify.com/legal/privacy
  • Google Analytics: Tracks site usage anonymously; review google.com/policies/privacy

We vet our service providers carefully, but ultimately, their privacy practices are their responsibility.

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19. GDPR & INTERNATIONAL COMPLIANCE

Are We GDPR Compliant?

While Cook & Re primarily operates in the UAE and GCC, some aspects of GDPR may apply if:

  • You're an EU resident visiting UAE
  • You purchase while in the EU
  • We eventually ship to EU countries

Current Position:

  • Our UAE PDPL compliance covers ~70-80% of GDPR requirements
  • Key differences we're aware of: age of consent (21 vs 16), breach notification timelines
  • We use GDPR-compliant processors (Stripe, Shopify)

If You're in the EU: Contact us at conquerors@cookandre.com for GDPR-specific information on:

  • Article 13/14 disclosures
  • EU representative (if we establish one)
  • Data Protection Authority contact for your country

Other Jurisdictions: We monitor privacy laws in all markets we serve. If you're concerned about specific regulations in your country, contact our DPO.

20. BUSINESS CONTEXT & PHILOSOPHY

Why This Matters to Us

Cook & Re isn't just about selling watches. We're building a brotherhood of men who measure themselves by challenges overcome, not possessions accumulated.

Trust is earned, not assumed. Every watch we create is limited to 50 pieces. Every customer relationship is personal. We can't build that kind of community while being careless with your information.

The Power Reserve Philosophy: Our watches feature a power reserve indicator - a daily reminder that the countdown started the day you were born. That same consciousness applies to data privacy: every piece of information you share with us is a form of trust with a limited reserve. We don't waste it.

Challenge Over Comfort: Just as we challenge you to push boundaries, we challenge ourselves to maintain the highest privacy standards. It's harder than cutting corners. It's more expensive than the minimum. But excellence demands it.

21. SPECIFIC SCENARIOS & CLARIFICATIONS

>Scenario 1: Watch Service & Repairs

If your watch requires service:

  • We retain your contact info and service history
  • May share details with authorized service centers (under strict NDAs)
  • Service records kept for watch lifetime + 7 years
  • You can request copies of service records anytime

Scenario 2: Community Challenges

If you participate in challenges:

  • Your submitted achievements may be shared publicly (with your explicit consent)
  • You can request anonymization or removal anytime
  • Photos you submit may be used for community features (again, with consent)
  • We never share your location data publicly without explicit permission

Scenario 3: Waitlist for Limited Editions

If you join a waitlist:

  • We store contact info until release date or until you request removal
  • Waitlist position tracked but never publicly disclosed
  • If edition sells out, we delete your waitlist data within 90 days (unless you request continued marketing contact)

     

Scenario 4: Warranty Claims

For warranty service:

  • Requires proof of purchase and identity verification
  • We may need photos of the watch and issue
  • Claim records kept for 10 years after resolution
  • Warranty fraud attempts result in permanent blacklisting (data retained for fraud prevention)

Scenario 5: Content You Create

If you write testimonials, share challenge stories, or create content:

  • We'll always credit you (unless you request anonymity)
  • You retain copyright to your words and photos
  • We ask for license to use in marketing (revocable consent)
  • If you later want content removed, we'll comply within 30 days

Scenario 6: Referrals & Recommendations

If you refer someone:

  • We don't automatically add them to marketing lists
  • Their data handled per this policy once they engage with us
  • Your referral relationship is confidential
  • We may offer you referral benefits (disclosed separately)

22. QUESTIONS & COMPLAINTS

We Want to Hear From You

General Inquiries: Email: conquerors@cookandre.com
Response: 5 business days

Urgent Issues: WhatsApp: +971 55 973 4200 (24-48 hours)
Phone: +971 55 973 4200

Formal Complaints: Data Protection Contact: conquerors@cookandre.com
Include: Your name, contact info, detailed description of concern, desired resolution

Our Complaint Process:

  1. Acknowledge receipt within 5 business days
  2. Investigate thoroughly
  3. Respond with findings and proposed resolution within 30 days
  4. If unresolved, escalate to senior management
  5. If still unresolved, we'll inform you of your right to contact UAE Data Office or seek legal recourse

External Remedies:

  • UAE Data Office
  • UAE courts: You have right to legal action
  • Consumer Protection Department, Ministry of Economy: consumerrights.ae

>Feedback Welcome

Even if you don't have a complaint:

  • Tell us how we can improve this policy
  • Suggest clarifications
  • Point out confusing sections
  • Share best practices from other companies

We're committed to continuous improvement.

23. LANGUAGE & INTERPRETATION

Governing Language: English

This Privacy Policy is written in English and may be translated into Arabic for convenience. In case of any conflict or ambiguity between the English and Arabic versions, the English version shall prevail.]

Interpretation:

  • Headings are for convenience only
  • "Including" means "including without limitation"
  • Singular includes plural and vice versa
  • "You" means the data subject (customer, visitor, user)
  • "We/Our/Us" means Cook & Re DWC-LLC

THE BOTTOM LINE

Your data is your property. We're just the custodians. We'll protect it like we protect our watches - with obsessive attention to detail, redundant safeguards, and zero tolerance for carelessness.

You have rights. We respect them. You have questions. We'll answer them.

Challenge Over Comfort applies to privacy too.

Cook and Re DWC-LLC
Trade License Number: 13917
Business Centre, Floor 3, Building A3
Business Park, Dubai South
Dubai, United Arab Emirates

Email: conquerors@cookandre.com
Phone: +971 55 973 4200
Website: www.cookandre.com | www.cookandre.ae

The countdown started the day you were born.
Your data deserves the same protection your time does.

This Privacy Policy was drafted in compliance with Federal Decree-Law No. 45 of 2021 (UAE PDPL) and applicable UAE regulations. It represents our commitment to transparency and data protection as of 12 February 2026.

For Conquerors Only.